This Privacy Policy explains how TheBrandSpire (“we”, “us”, “our”) handles personal information when you use our website, order forms, refund forms, tracking tools, and buyer portal (collectively, the “Service”).
1. Information we collect
Depending on how you use the Service, we may collect:
- Account information — name, email, phone number, login credentials, and portal profile details.
- Order & refund data — order IDs, deal details, payment references, UPI/bank information you submit for refunds, and form responses.
- Uploaded files — screenshots, invoices, review proofs, and other documents you attach to orders or refund requests.
- Communication data — WhatsApp alerts, email notifications, and support messages related to your submissions.
- Technical data — IP address, browser type, device information, and usage logs for security and performance.
2. How we use your information
We use collected information to:
- Process deal orders and refund requests
- Verify submissions and communicate status updates
- Operate the buyer portal and tracking features
- Send WhatsApp, email, or in-app notifications you have opted into
- Prevent fraud, abuse, and unauthorized access
- Improve the Service and comply with legal obligations
3. Sharing of information
We do not sell your personal data. We may share information only when necessary:
- With mediators, admins, or partners involved in processing your order or refund
- With payment or messaging providers used to deliver notifications
- When required by law, court order, or to protect our rights and users
4. Data retention
We retain order, refund, and upload records for as long as needed to fulfil the Service, resolve disputes, and meet accounting or legal requirements. You may request deletion where applicable law allows and where records are not required for active processing.
5. Security
We use reasonable technical and organisational measures — including access controls, validated uploads, and secure hosting practices — to protect your data. No method of transmission over the internet is 100% secure; please use strong passwords and keep your login details private.
6. Information We Collect
We collect personal information that you voluntarily provide to us when you submit an order, request a refund, or interact with us through our services. The types of information we collect may include:
- Identifiers: Name, Email address, and Mobile phone number (your WhatsApp-enabled number).
- Transactional Data: Order details (e.g., order ID, product code, price) and payment information (e.g., UPI number).
- User Content: Screenshots of your orders and payment details.
We also automatically collect certain information when you visit, use, or navigate the website, such as your IP address and browser type.
7. Use of WhatsApp Business API
We utilize the WhatsApp Business API as a core utility for direct, non-promotional communication with you. This functionality is strictly limited to two primary, user-initiated scenarios:
- User Authentication: To deliver security-related messages, such as one-time passwords (OTPs) or account verification codes.
- Transactional Order Updates: To send essential service-related messages like order confirmations, payment acknowledgments, and status updates.
By providing your mobile number, you expressly consent to receive these service-related and authentication messages via WhatsApp.
We explicitly guarantee that we will not use your WhatsApp number for spam, promotional content, or unauthorized marketing. You can opt out of receiving WhatsApp messages at any time by replying with "STOP".
8. How We Use Your Information (Purposes of Processing)
The information we collect is used to:
- Process your submissions and manage your orders.
- Communicate with you about your submissions and authentication needs.
- Facilitate refund and payment processes.
- Improve our services and enhance your user experience.
9. Sharing, Security, and Retention
We will only share Platform Data when necessary with Service Providers who assist us, or when required by applicable law or regulation. We will not sell, license, or purchase Platform Data.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We use end-to-end encryption for WhatsApp messages, ensuring your personal data is protected during transmission.
We retain Platform Data only for as long as necessary for the legitimate business purpose for which it was collected, or as required by applicable law.
10. Cookies & local storage
We use essential cookies and browser local storage (for example, theme preferences) to operate the site. We do not use third-party advertising cookies on the portal.
11. Your rights and Deletion Requests
Depending on your location, you may have the right to access, update, correct, or delete personal data we hold about you. If you wish to exercise these rights, including requesting that we modify or delete your data, please contact us via the Contact Us page.
12. Children
The Service is not intended for users under 18. We do not knowingly collect data from children.
13. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. The “Last updated” date at the top of this page will reflect any changes. Continued use of the Service after changes constitutes acceptance of the updated policy.
14. Contact
Questions about this policy? Visit our Contact Us page.